Shipping, return and refund policy

Shipping Policy

Thank you for choosing NOEMI! We want to make sure you have all the information you need regarding our shipping process. Please review our shipping policy below:

Shipping Destinations:
We currently ship to the following countries from Mongolia.

USA
JAPAN
KOREA
CANADA
AUSTRALIA
GERMAN

If your country is not on the list, we regret to inform you that we do not currently ship to that location.

Shipping Timeframe:
Our standard shipping time is [14 days to 1 month] from the date of order confirmation. Please note that this is an estimate, and actual delivery times may vary depending on factors such as customs clearance, local postal services, and unforeseen circumstances.

Shipping Costs:
Shipping costs will be calculated at checkout.
Free shipping on over 900 USD.

Order Tracking:

We currently do not have an automated order tracking system. 
We utilize DHL Express for our shipping services.
No photo description available.
Once your parcel is dispatched, we will send the tracking number to the email address provided during the ordering process. If you haven't received an order confirmation or tracking number, please check your Spam folder. For further assistance, feel free to contact us at noemiofficialsales@gmail.com.


Customs and Duties:
Customers are responsible for any customs duties or taxes imposed by their country. Please be aware of your country's import regulations before placing an order.

Returns: We do not accept returns. All sales are final. Please carefully review your order before completing the purchase.

Refunds: We do not offer refunds. Once an order is placed and confirmed, it cannot be canceled or refunded.

Damaged or Defective Items: We take great care to ensure the quality of our products. In the rare event that you receive a damaged or defective item, please inspect your order upon receipt. Unfortunately, we do not accept returns or replacements for damaged or defective items.

To address any concerns or issues, please contact our customer service within 5 calendar days of receiving your order. Our team will provide assistance and explore available options, which may include providing additional information or guidance on the use of the product.

Cancellations: Orders cannot be canceled once they are confirmed. Please double-check your order before completing the checkout process.